We hope that you will be pleased with the items you select. If you are not completely satisfied, we will gladly return any items in original condition within 60 days of receipt. We also have a retail store where you may return item(s) for an exchange or refund at no charge!
Unfortunately, we cannot accept any worn, washed, altered, or embroidered items. Shipping charges are non-refundable. Return postage must be pre-paid. Please allow 14 days for us to receive and process your return. You will not be charged shipping and processing for the exchanged item(s).
If we are not located in your neighborhood, you can send your return via insured prepaid US mail or UPS to:
2376 S Dairy Ashford Rd
Houston, TX 77077
If you need assistance prior to returning your item(s), please call us at 281-293-8633
ALL OF OUR PRODUCTS ARE GUARANTEED AGAINST DEFECTS IN QUALITY AND WORKMANSHIP!
Please add a note and include with item(s) being returned/exchanged. We strongly recommend you obtain tracking information to ensure the delivery of your package.
WRONG ITEM(S) SHIPPED OR DAMAGED IN TRANSIT
For fastest service, call us at 281-293-8633 or e-mail us at Sales@Scrubsnmed.com with your order number, name, address and details on the item you ordered and the item you received. If the requested item is in stock, we will ship it to you immediately. Your credit card will be charged for the second shipment, but you will be credited for the return once we receive it.
If item is returned in new condition within 60 days, with proof of purchase (i.e., your packing slip) and the item(s) have not been worn, washed or embroidered, you will receive a full refund for the cost of the product, based on your original payment method (i.e., check or credit card). If you do not have a packing slip or original order number, call us at 281-293-8633 and we will search for your order information. We process all returns immediately upon receipt of the item(s). Depending on the method you use to send the item(s) to us, it can take up to 14 business days for us to receive and process your return.