Frequently Asked Questions
Ordering
How do I place an order?
Browse our online store, add products to your cart, and complete the secure checkout process. You’ll receive an order confirmation once your purchase has been successfully placed.
Can I place an order by phone?
Please contact us during normal business hours if you need assistance with placing an order.
Shipping
How long does shipping take?
Most orders are processed same to next business day. Delivery times depend on the shipping method selected at checkout.
Do you provide tracking information?
Yes. Once your order ships, you’ll receive tracking information by email.
Do you ship throughout the United States?
Yes. We ship to customers throughout the United States.
Local Pickup
Do you offer local pickup?
Yes. Local pickup is available for eligible products. Customers selecting local pickup will receive notification when their order is ready.
Returns
What is your return policy?
Eligible unused items may be returned according to our Return & Refund Policy. Certain products—including opened medical supplies, drug testing products, compression garments that have been worn or opened, and clearance items—may not be eligible for return.
Products
Are your products new?
Yes. Unless otherwise stated, all products sold through our website are new.
Are your products authentic?
Yes. We source products from trusted manufacturers and authorized distributors whenever possible.
I can’t find the item I’m looking for. Can you help?
Absolutely. Contact us and we’ll be happy to check availability or recommend an alternative product.
Drug Testing
Do you sell drug testing kits?
Yes. We offer a variety of professional and at-home drug testing products.
Do you offer workplace drug testing services?
Yes. We provide workforce drug testing services for employers. Please contact us to discuss your organization’s needs.
Payments
What payment methods do you accept?
We accept major credit cards and other payment methods available through our secure checkout.
Security
Is my payment information secure?
Yes. Payments are processed through secure payment providers using industry-standard encryption.
Customer Support
How can I contact you?
Please visit our Contact Us page for current contact information and business hours. Our team is happy to assist with product questions, orders, and general inquiries.
What are your business hours?
Monday through Saturday: 10:00 AM – 7:00 PM (Central Standard Time)
Closed Sundays.
